Summary
Program manager and content strategist with a proven ability to choreograph and orchestrate complex and multi-faceted projects. Specializing in establishing and maintaining strong customer relationships and stakeholder engagement. Strategic thinker and proactive problem solver focused on ensuring alignment of both short and long-term goals and anticipating future trends. Management style focused on empathy and human centered philosophy to facilitate client and team efficiency, success, and positive moral aligned with company and client mission and values.
Expertise & Strengths
Program, portfolio and project management and strategy
Cross-departmental coordination and communication
Crafting strategic narratives, both verbal and written
Distilling complex concepts into well crafted narratives
Establishing or improving best practices in process and
documentation for internal and external communications
Coaching and facilitation
Executive-level presentations
Dependency management
Data-driven decision making
Contract and freelance hiring
Both creative and technical
Bonus: Graphic design for web and print, video directing, producing, editing and videography
Tools
Jira
Confluence
Asana
Workfront
Google Suite
MS Office
Adobe CC Suite
Figma
Experience
Square | Interactive Project Manager (2019)
Established and maintained relationships with clients and key stakeholders across creative, paid marketing, product, growth marketing, web strategy, and engineering
Cross-functional management of creative projects for Square’s digital experiences including public web, email marketing, paid advertising, app stores, and social media
Coordinated full-stack teams of designers, copywriters, content entry resources, production designers, and engineers to produce digital content for major product launches and marketing campaigns, across global markets
StubHub, an eBay company | Program Manager, Enterprise Seller Tools (2016 – 2018)
Managed a global portfolio of products and teams (from 7-60) spanning seven time zones and across a diversity of cultures
Post-acquisition integration management both internal and external for a new enterprise point of sale tool
Established and integrated systems of communication standards, processes, documentation and workflows
Established and managed annual, quarterly, bi-monthly and weekly planning and cross-team communication practices
Drove complex, multi-faceted and cross-functional projects to fruition while ensuring alignment with company goals
Independent Contractor | Director, Producer, Cinematographer (2008 – 2018)
Self-owned business providing effective message-driven video content for corporate, small business, and independent documentary filmmakers.
Select clients included: Salesforce, Lucasfilm, Slow Clap, Urban Street Films, Visit Oakland, AAA
North Plains Systems | Senior Producer & Manager of Video Content (2008 – 2014)
Established and directed North Plains video department and video presence from the ground up producing animated product explainers, testimonials, annual conference content, external and internal technical training videos and more, across global markets
Defined and led company-wide strategy for both external and internal facing video content
Worked cross-departmentally with marketing, sales engineering, product management, and sales to define needs, establish goals and implement company-wide strategy
Prioritized multiple departments’ requests based on company-wide priorities to execute value driven content
Managed complex relationships, expectations and negotiations between departments through clear communication
Established and managed external customer relationships
National Geographic Explorer | Associate Producer (2007 – 2008)
Footage and photography acquisition, license negotiation, research, interviewee outreach, logistical coordination of international based shoots, budgeting, assistant editing, contract negotiation, legal documentation, digital and hard copy asset management, pre-production, production, and post-production coordination
Lucasfilm | Associate Producer (2006– 2007)
Research, footage and photography acquisition, license negotiation, research, interviewee outreach, logistical coordination of shoots, assistant editing, contract negotiation, legal documentation, digital and hard copy asset management, pre-production, production, and post-production coordination
Education
Certified ScrumMaster | Scrum Alliance
User Experience Fundamentals | General Assembly
Cinematography, editing, motion graphics, Photoshop and HTML | BAVC
Bachelor’s of Arts in Cinema, emphasis in Visual Anthropology | San Francisco State University
Erin is exceptional at bringing order to chaos and leading through influence. Inher two years working for me she delivered several key initiatives and worked with teams and senior leaders to get us to our business outcomes within budget and on time. She has a knack for setting up clear communication frameworks that create transparency and are scalable and sustainable over time. She’s able to provide constructive feedback and coach teams through difficult situations. Most of all she’s a phenomenal human being and a pleasure to work with!
Abi Muthu Eckstein | Chief of Staff, CPO at Lyft
I worked on various teams at StubHub for six years. Throughout those six years, I’ve teamed with many program / project managers. I was lucky to have Erin on my last team as she ranks by far among the top project managers I’ve worked with at StubHub. What differentiate Erin from the others are her attention to detail and her striving for excellence in everything she endeavors. She’s eager to learn more about all of the team’s challenges and blockers and goes all out to help us overcome them. Basically with Erin on your team, you’ll feel like you have a superpower. I could not recommend Erin enough for her work as project manager. She knows her stuff well and works with the whole team to get things done. I would not hesitate to hire her at my new startup if I could!
Oliver Oxenham | Interview Engineer at Karat
Erin is a tour-de-force. Not only is she fantastically creative, she is able to manageprojects from brief to final output pretty much single-handedly and on a shoestring budget. Erin makes things happen and is proactive, professional and ruggedly determined and passionate about delivering high quality content that is always on brand and on brief.
Deena Brown | SBM at Westmill (Associated British Foods)
Erin has a valuable mix of creative talent and the ability to conceive, plan andexecute a project. Her content speaks for itself, but it the behind the scenes contribution that has stood out for me – the ability to get things done. Highly recommended.
Tim Padilla | Director, Consulting West
